Headquartered in London, the Confederation for British Industry (CBI) is a not-for-profit membership organisation that provides advocacy, training, support, and information services to 190,000 private sector businesses, which employ seven million people.

As the organisation strives to find smarter ways to negotiate today’s choppy economic waters, a move to a new London headquarters provided an opportunity to demonstrate fresh thinking. With technology transforming the business landscape, the CBI looked to set an example as a digital innovator by using cutting-edge tools to drive workplace efficiency and deliver greater value to members.
With such wide-ranging objectives, the CBI looked for a partner that could provide expertise in business process optimisation and a portfolio of digital solutions to turn concepts into reality. After an initial consultation, the CBI engaged Ricoh to lead the project, and began by implementing Ricoh managed print solutions.
To modernise its market survey tools, the CBI worked alongside the Ricoh software team to develop a customised platform for gathering and analysing the data, and presenting the results. Since the initial deployment, Ricoh has continued to enhance the solution capabilities based on user feedback, and the CBI is phasing out its previous solutions in favour of the integrated platform from Ricoh.
  • Challenge: Digital workflows and processes
  • Industry: Other
  • Business size: Small & Medium Business
  • Service Line: Business Process Services